Exchange & Return Policy

At Anfiya Official, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, please review our exchange and return guidelines below.

Exchange Policy

  • Exchanges are accepted within 7 days of receiving your order.

  • Free exchange on your first order within Pakistan. 

  • Items must be unused, unwashed, unworn, and in their original condition with all tags attached.

  • Exchanges are only applicable for:

    • Size issues (subject to availability)

    • Defective or damaged products received

    • Incorrect item received

Exchange Process

To request an exchange, please contact our customer support team via WhatsApp or email with:

  • Your order number

  • Clear images of the product

  • Reason for exchange

Once your request is approved, our team will guide you through the exchange process.

Return Policy

  • We do not offer refunds for change of mind or preference.

  • Returns are only available for orders delivered within Pakistan.

  • Returns are only accepted if:

    • The item received is damaged or defective.

    • The wrong product was delivered.

  • International orders are not eligible for return, but may qualify for a partial or full refund if there is a verified issue.

Any return request must be reported within 48 hours of receiving the order.

Refund Method & Timeline

  • Refunds are issued to the original payment method.

  • COD orders are refunded via bank transfer.

  • Shipping charges are non-refundable, unless the issue is due to an error from Anfiya Official. 

  • If a returned item fails quality inspection, it may be sent back to you or discarded.

  • Refunds are processed within 72 business hours after approval.

Notes:

  • Bank processing times may vary and are outside Anfiya’s control.

  • International payments and refunds are processed in USD

    • Your bank may apply exchange rates or transaction fees.

    • Anfiya Official is not responsible for these charges.

  • Refunds (local or international) may be issued as vouchers, subject to customer agreement.

Non-Exchangeable & Non-Returnable Items

The following items cannot be exchanged or returned:

  • Sale and discounted items

  • Customized or made-to-order products

  • Products without original tags or packaging

  • Items showing signs of wear, washing, or alteration

  • Change of mind

  • No longer needed

  • Ordered by mistake

  • Dislike after receiving the product

  • Minor variations in color, fabric, or finish

  • Size/fit issues where the correct item was delivered

Other cases:

  • Requests submitted after 7 days of delivery

  • Requests without sufficient explanation or evidence (for international orders)

  • Any cases of Fraud

Important Notes

  • Product colors may vary slightly due to lighting and screen settings; such variations are not considered defects.

  • Exchange requests are subject to stock availability.

  • Anfiya Official reserves the right to decline any exchange or return request that does not meet the conditions outlined above.

For assistance, please contact our customer support team. We are committed to providing you with a seamless shopping experience.